What's Inside?

A PRACTICAL GUIDE FOR HOW TO MANAGE YOUR METRICS

Organizations depend on metrics for their business. Question is, are they helping people do the right things? Or, encouraging them to overreact to every uptick, downturn, and change?

In other words, reacting to noise.

Noise is present in every metric. But, it’s our reaction to noise that causes waste and stress. Too often, people don’t recognize this.

Like feeling stuck on a rollercoaster you no longer enjoy.

We do and explain things that don’t help us improve. At the cost of doing things that do. No need to be jittery about every change in a metric. Not by a long shot.

Measures of Success shows a better way to chart and manage your metrics, in any organization or setting. For your business processes and activities, you need to know what’s working, what’s not, and what to change. And why. Then, you can determine what to stop doing, what to start doing, what to keep doing.

So you can…